At one time they were. With the lack of support/having ones back, camera phones selectively videoing incidents that really aren’t and an industry being run by those who don’t know what they are in charge of discouraging customer service, it’s no wonder you don’t see too much of this kind of thing anymore. Your survival is best served by keeping quiet and turning your back.
I’ll admit, it’s a sad commentary, but it’s one of the reasons I’m walking away from the business. Interaction has become a negative thing instead of positive. That interaction is what I’ll miss the most - although it’s really been gone over the last 5 years.
Thank you for restacking this important post, @Kathleen Hobbs
If all transit workers were like that, bus and subway rides might be more pleasant.
At one time they were. With the lack of support/having ones back, camera phones selectively videoing incidents that really aren’t and an industry being run by those who don’t know what they are in charge of discouraging customer service, it’s no wonder you don’t see too much of this kind of thing anymore. Your survival is best served by keeping quiet and turning your back.
I’ll admit, it’s a sad commentary, but it’s one of the reasons I’m walking away from the business. Interaction has become a negative thing instead of positive. That interaction is what I’ll miss the most - although it’s really been gone over the last 5 years.
How sad, Ken. I know what you are saying and it makes sense in today's times, but again, how sad.
I agree, David. It would go a long way to changing the atmosphere of life, if each passenger would pay the feelings forward.